Giving Candid Feedback as a Boss

Sandberg pushed forward, asking whether Scott’s ums were the result of nervousness. She even suggested that Google could hire a speaking coach to help. Still, Scott brushed off the concern; it didn’t seem like an important issue. “Finally, Sheryl said, ‘You know, Kim, I can tell I’m not really getting through to you. I’m going to have to be clearer here. When you say um every third word, it makes you sound stupid.’”

“Now, that got my attention!” Scott says.

As a Southerner, doing this seems darned near impossible to me, but it also seems entirely necessary to lead.

http://firstround.com/review/radical-candor-the-surprising-secret-to-being-a-good-boss/