In October 2016, right before our trip to Paris, where we would get engaged, I
bought a new Hugo Boss winter coat from Bloomingdale’s in SoHo. One of the
things I like most about Bloomingdales in NYC is their customer-centric
attitude. I was rather dismayed when, at the end of 2017, the coat had
developeed giant rips along the seams of the lining. Below is my story of
trying, and failing, to get help in repairing it.